- Answering customer inquiries: By phone, email, and chat.
- Problem solving: Providing assistance with ticket questions, prices, and event details.
- Support with changes: Assisting with cancellations, rebookings, and alternative ticket options.
- Teamwork: Collaborating with colleagues to find optimal solutions.
Customer Support Employee (m/f/d)
Dresden
Full or part-time
Permanent employee
Your mission
You are the first point of contact for our customers and support them with all aspects of our ticketing services.
Your profile
- Commercial training or comparable qualification.
- Ideally, initial experience in customer support (events/e-commerce).
- Strong customer focus and enjoyment of contact with people.
- Strong communication skills (telephone and written) and confident use of MS Office.
- Very good German skills, good English skills an advantage.
- Solution-oriented, patient, and able to work under pressure—even in stressful situations.
- A team player with an affinity for the event industry.
Why us?
- Lunch-Meal Bonus
- Exclusive tickets for events
- Personal development
- Regular team happenings
About us
From glamorous arts and culture to exciting sporting events and fresh concerts, there' s hardly an industry as diverse as the event industry. Even in times of lockdown and contact closures, people crave to be entertained. With enormous enthusiasm we support our clients on the way to their WOW event and in the end provide the perfect entertainment for event hungry people. As a fresh, dynamic team, we offer you the opportunity to structure and manage yourself. We drive our industry forward with innovative ideas and are looking for you to be a source of innovation. Sounds like your dream team, but you want to have more details? Then find out more About Us >>